Call Reports
Get all the information you need for the different types of calls in your call center. Measure answered calls, SLA, lost calls and abandoned calls, as well as your agents’ outgoing calls.
Sonata Suite
Sonata Stats.
Create powerful reports to measure the performance of your call center queues and agents.
Reports And Charts System.
Sonata Stats lets you create detailed reports for your different queues and agents. Get the most information so you can measure your call center’s efficiency and take action to raise your game.
- Reports for queues and agents
- Service level, answered, lost and abandoned calls
- Export to PDF, Excel and CSV
Measure What Matters.
Traffic Reports
Measure the number of calls your call center receives. Learn your peak hours, and the peak hours with the most lost calls.
Agent Reports
See how well your agents are doing. Measure their sessions, pauses, availability and more, over the period you choose.
Included In Your Plan.
What each plan includes. See the full plans comparison for every feature.
| Feature | Community | Enterprise | Call Center | Multi-Tenant | VitalPBX One |
|---|---|---|---|---|---|
| Sonata Stats | 8 Agents | 8 Agents | Unlimited | Unlimited | Unlimited |
See How Your Call Center Is Really Doing.
See which plan includes Sonata Stats, or get a personalized tour.