How Can We Help You Today?
Find answers in the community, browse the manuals, open a ticket with your subscription, or hire an expert.
Self-Service Resources.
Fast answers from the VitalPBX community and documentation.
Forum
Get additional support and connect with other users. Share your experiences, tips and solutions. Join the community.
Learn moreFAQ
Get answers fast. Solve common problems, learn how-tos and get more out of your product.
Learn moreWiki
The complete manual for all VitalPBX products, with quick solutions, guides and tutorials.
Learn moreYouTube
Subscribe to our YouTube channel for tutorials and troubleshooting guides.
Learn moreDo You Have A Subscription Plan? Open A Support Ticket.
Our support system gives you access to a team of experts who can help you solve technical issues quickly and efficiently.
With a subscription plan you receive priority assistance and personalized attention, so your questions and concerns are addressed promptly.
Whether you’re new to our products or an experienced user, our support team is here to help you get the most out of your investment.
Open A Ticket
Professional Support Packages.
A professional support package gives you dedicated support staff and personalized assistance tailored to your needs.
Our packages include priority response times, support hours and more comprehensive support resources to help you get the most out of your products.
Support Hours And Service Levels.
Support is available 9:00 a.m. to 6:00 p.m. CST, Monday through Friday, excluding major US holidays.
| Level | Situation | Response time |
|---|---|---|
| Level 1: Critical | Production down emergency, phones down, all communication down. | Within 4 business hours |
| Level 2: Moderate | A single employee is unable to function. | Within 8 business hours |
| Level 3: Normal | Basic configuration concerns that impact productivity but do not prohibit communication. | Within 3 business days |
Remote access. We use Zoom or Anydesk for our primary remote access. If needed, we access SSH through port 22 or a similar port.
Register And Receive Our Newsletters.
Unlock exclusive content and stay ahead of the curve. Product updates, trends and insights, delivered straight to your inbox.