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VitalPBX Communicator

An Advanced Windows Softphone For Call Centers.

Presence, video calls, BLF and call center controls in one Windows softphone that works with VitalPBX and most SIP servers.

Download For WindowsView VitalPBX Plans
The Softphone

Everything An Agent Needs, On The Desktop.

All the features a softphone should have to operate in a call center, plus presence, video and multiline support.

  • Presence and video calls
  • Call center login, logout and pause
  • Multiple SIP accounts and multiline
  • Encryption with sRTP and DTLS
VitalPBX Communicator softphone showing a video call

Built For The Call Center Floor.

Presence

Monitors the status of your contacts. You can also set a manual presence status.

Phone Features

Hold, transfer, conference, auto answer, do not disturb, call recording and multiple accounts.

Call Center

Login, logout, pause and unpause. Declare a pause with a cause, such as restroom, lunch or break, and get it later in reports.

Protocols Support

SIP, RTP, SDP, TCP and UDP, and STUN.

End User Features

Works with any kind of internet connection and under a firewall. Multiline, multiple SIP accounts, multi-party voice conference, SIP registrar support (compatible with most SIP servers, including Asterisk) and an IM interface.

Security And More

NAT support, sRTP, DLS and DTLS encryption, DTMF support, SIP authentication, codec management and a log file you can turn on or off.

The Softphone Up Close.

Communicator main window with the BLF panel
Communicator call center agent settings
Communicator phone security settings

Full Feature List.

Everything the softphone includes.

Phone features

  • 5 concurrent calls
  • Multiple accounts
  • Conference
  • Blind and attended transfer
  • Do not disturb (DND)
  • BLF (hints) and speed dial keys
  • Auto answer
  • Video calls

Call center

  • Login and logout
  • Pause and unpause, with a reason
  • Record call
  • Pickup group

Security

  • Protected account configuration
  • Protected access settings
  • Protected database
  • Password access

Every feature

  • Multiple accounts
  • Video calls
  • Hold
  • Transfer
  • Conference
  • BLF (hints) and speed dial keys
  • Presence, with 10 status options
  • Call center login and logout
  • Call center pause
  • Record call
  • Auto answer
  • Do not disturb (DND)
  • Check voicemail button
  • Address book
  • Call logs
  • STUN
  • Outbound proxy
  • Voice activity detection
  • Acoustic echo cancellation
  • Configurable ringtones
  • Voicemail support (message waiting indicator)
  • Custom skin
  • Codecs

Get The Softphone For Your Agents.

Download the Windows installer and register your VitalPBX extensions.

Download For WindowsSonata Call Center Suite